FAQ
Have some questions? Check out our FAQ’s below to find all the answers you are looking for.
For Trainers
Are Clients charged to use the service?Can I have my Clients sign a liability waiver and/or health questionnaire?Can I set a transition time between sessions?Do I need cell service?Do I need to install an app?How can I message my Client?How do I add videos to my video library?How do I cancel a session?How do I create my profile?How do I get paid?How do I know how many people have signed up for my group sessions?How do I sell access to my video library?How do I set my pricing?How do I set my schedule?How much does it cost to use The Trainory?How do I join a session?Should I join using a computer, tablet, or phone?Where can I see my earnings and charges?How can I upgrade or downgrade my account?
For ClientsAre Clients charged to use the service?Can I book recurring sessions?Can my Trainer schedule a session for me?Do I need cell service?Do I need to install an app?How can I message my Trainer?How do I book a 1-on-1 session?How do I book a group session?How do I create my profile?How do I find the right Trainer?How do I subscribe to a Trainer's video library?How do I join a session?Should I use a computer, a tablet, or a phone?What are your cancellation and refund policies?What happens if a session is canceled?
